Warranty

Warranty Terms:

1. The warranty period is indicated on the product page, which calculated from the date of sale of the product.
2. In order to receive warranty service, the customer must present the product to the Intellcom Group Service Center at his own expense.
3. Intellcom Group ensures repair or replacement for the products that are under Warranty.
4. The warranty period for natural persons is 24 months, if the product has a shorter warranty period.
5. To use the warranty service, it is not necessary to keep and present the box, check or any other document.

Warranty service terms:

The product, which is under warranty, will be inspected and repaired or replaced within a maximum of 30 calendar days. If this is not possible within the mentioned period, the amount paid will be returned to the customer.

Warranty not applicable if products are:

1. Mechanically damaged;
2. The product is damaged due to external influences;
3. The product is damaged due to improper installation;
4. The product is damaged due to violation of operating conditions;
5. Opened by customer;
6. Product serial number not readable;
7. Damaged due to the use of third party software on the device;
8. The factory look of the product has been changed in any way (it has an inscription, it has been painted, it has been shot, etc.).
9. If the grounding isn't compliant with existing standards for the devices like: UPS, Solar Inverters, Solar PV panels. Outdoor WiFi and other equipment requiring grounding as a must option for proper usage.

Service Center

Address: 42 Tereverko St. Tbilisi 0159, Georgia
Work Days: Monday-Friday
Working Hours: 10.00 - 18.00