Warranty
Warranty Periods:
Manufacturer | Product Category | Warranty period (month) |
Yealink | All products | 36 |
Alcatel | All products | 12 |
KSTAR | All exept batteries | 24 |
KSTAR | Batteries | 12 |
LEOCH | All products | 12 |
Ubiquiti Networks | All products | 12 |
MikroTik | All products | 12 |
Uniview | All products | 12 |
Synology | Depends on product | 12-60 |
Yeastar | All products | 24 |
Sumitomo Electric | All products | 12 |
NEX | All products | 12 |
Wintop | All products | 12 |
Grandway | All products | 12 |
Tongway Solar | All products | 180 |
UniPos | Depends on product | 24 |
Warranty Terms:
- The warranty period is calculated from the date of sale of the product.
- Intellcom Group ensures repair or replacement for the products that are under Warranty.
- For warranty please contact Intellcom Group's service center at the following address - 42 Tereverko St, Tbilisi, Georgia.
Work Days: Monday-Friday, 10.00 am - 18.00 pm. - You can bring the product without a factory box to use the warranty service and therefore it is not necessary to store the boxes.
- Warranty doesn't cover any kind of expenses related to the installation/ uninstallation of faulty units by the customers.
Warranty service terms:
The product, which is under warranty, will be inspected and repaired or replaced within a maximum of 30 calendar days. If this is not possible within the mentioned period, the amount paid will be returned to the customer.
Warranty not applicable if products are:
- Mechanically damaged;
- The product is damaged due to external influences;
- The product is damaged due to improper installation;
- The product is damaged due to violation of operating conditions;
- Opened by customer;
- Product serial number not readable;
- Damaged due to the use of third party software on the device;
- The factory look of the product has been changed in any way (it has an inscription, it has been painted, it has been shot, etc.).
- If the grounding isn't compliant with existing standards for the devices like: UPS, Solar Inverters, Solar PV panels. Outdoor WiFi and other equipment requiring grounding as a must option for proper usage.
** All customers of Intellcom Group, registered on the company web site, can check whether specified item is still under warranty, by using product MAC Address.